30-day Returns Guarantee

If for any reason you are unhappy with a Toys, DVDs, CDs, artwork, collectables or clothing items purchased from you can return it to us in its original condition within 30 days of the date you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. Clothing must not be worn or washed.

Specific information applies to the return of damaged, defective and incorrect items.

Return a Damaged, Defective or Incorrect Item

This page explains what to do if you've received a damaged, defective or incorrect item from

If the item was damaged in transit

If you take delivery of an package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.

If we sent you an item you did not order (an "incorrect" item)

As soon as you find out we've sent you an incorrect item, contact us by email. We will make arangments to send the incorrect item back. We will replace incorrect item and we'll send you the correct item as soon as we can.

Note: in the event of sending you a replacement for a damaged, defective or incorrect item, you must return the original item to within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order. cannot accept returns of any items purchased from third-party sellers at Marketplace, Auctions or zShops.